Free flood recovery services now live on Traffy Fondue for seven provinces
Starting 2 October 2026, residents in seven flooded provinces can request free repairs for damaged homes and belongings through the Traffy Fondue platform, backed by five Thai ministries and the Bangkok Metropolitan Administration. The initiative aims to simplify access to recovery support after last month’s widespread flooding, removing cost barriers for low-income households and vulnerable groups.
Eight service categories are covered, including repairs for cars, motorcycles, small and large appliances, household electrical systems, medical and public health aid, food and drink supplies, cleaning services, and temporary shelter coordination. All work is funded by the state — no fees apply to users.
The program operates in: Bangkok, Nonthaburi, Pathum Thani, Samut Prakan, Samut Sakhon, Nakhon Pathom, and Kanchanaburi. For portable items like TVs or refrigerators, teams collect and repair them at centralized hubs. For fixed damage — such as rewired homes or flooded plumbing — technicians are dispatched directly to residences.
How to request help
Residents can apply in under five minutes via LINE:
Add the official account: @TraffyFondue
Select the menu: "ซ่อม สร้าง สู้น้ำท่วม" (Repair, Rebuild, Fight Flooding)
Choose the needed service and upload photos of damage
Share your precise location using the built-in map tool
For elderly, disabled, or digitally disconnected households, volunteer officers from the Ministry of Social Development and Human Security visit homes to submit requests on their behalf. These officers, known locally as อพม. (A-Por-Mor), are specially trained to assist with documentation and follow-up.
Which ministries are involved?
• Ministry of Higher Education, Science, Research and Innovation — led by Deputy Prime Minister Prof. Dr. Yotsarot Wongsawat — coordinates university engineering and technical student volunteers.
• Ministry of Defence — under Minister Gen. Adul Boonthamjaroen — deploys personnel and vehicles to support logistics in high-impact zones.
• Ministry of Labour — led by Minister Jules Amornvivat — mobilizes certified trade technicians from vocational training networks.
• Ministry of Education — represented by Deputy Minister Akkarat Kanrattanat — assigns teachers and students from technical colleges to handle electrical repairs.
• Ministry of Social Development and Human Security — under Minister Nikorn Somkiet — leads outreach to informal communities, migrants, and people with disabilities.
The Bangkok Metropolitan Administration manages local coordination, with Deputy Governor Assoc. Prof. Dr. Tawida Kamlonvet overseeing field deployment and service alignment.
More than a repair portal — a new public service model
The Cabinet has approved plans to expand Traffy Fondue into Thailand’s first nationwide digital platform for citizen feedback, extending beyond flood recovery to include complaints about drainage, waste collection, and infrastructure neglect.
Future upgrades, led by the National Science and Technology Development Agency, will add AI-driven classification of service requests and predictive data mapping to identify recurring flood-prone neighborhoods. The goal is to shift from reactive fixes to proactive urban planning.
As of 3 October 2026, no official figures have been released on the number of requests processed or repairs completed. The system is designed to handle unlimited submissions, but actual service delivery depends on technician availability and damage volume.
The pilot phase runs for 30 days. If successful, national rollout is expected by early 2027 — potentially changing how Thais engage with government services for the long term.
